<label style=“color:blue”>1.Which seller did you purchase the product(s) from?</label><br>I’ve tried nothing and I’m all out of ideas! https://youtu.be/lOTyUfOHgas<br><label style=“color:blue”>2.The Model number of the product(s) you have purchased?</label><br>B0167B8<br><label style=“color:blue”>3.Which Platform are you using the product(s) on?</label><br>Raspberry Pi 4B<br><label style=“color:blue”>4.Which instruction are you following?</label><br>Video (https://youtu.be/6Ok6WSjYLv0) and 13MP instructions (https://www.arducam.com/docs/cameras-for-raspberry-pi/ptz-camera/13mp-ptz-camera/)<br><label style=“color:blue”>5.Has your product ever worked properly?</label><br>Never worked<br><label style=“color:blue”>6.What problems are you experiencing?</label><br>I was following the instructions and everything was going well, until I got to this line in the “check and test camera” section:
ls /dev/video0
It says:
ls: cannot access ‘/dev/video0’: No such file or directory
Looking in the folder, I can see that video10 through video16 exist, but no video0.
I tried to move on anyway, but when I put in the next command:
v4l2-ctl --list-formats-ext
It says:
Cannot open device /dev/video0, exiting.
Maybe this is because my camera is the 8 MP one, not the 13 MP one? But there were no instructions for 8 MP.<br><label style=“color:blue”>8.How would you like us to help you? </label><br>Anything you could tell me to get me back on the right path would be great.<br>