Firmware Update Failure and enabling motionJPG for B0574

[ericmm]

1. Where did you get the camera module(s)?

Direct order from Arducam

2. Model number of the product(s)?
   B0574

3. What hardware/platform were you working on?

Linux/Android

4. Instructions you have followed. (link/manual/etc.)

https://docs.arducam.com/UVC-Camera/USB3-UVC-Camera-Kit/Quick-Start-Guide-for-Linux/

Issue flashing B0444 firmware update on one of 3 cameras

Where did you get the camera module(s)? Arducam / Uctronics Model number of the product(s)? B0444 What hardware/platform were you working on? Pi 4, Pi Zero 2W Instructions you have followed. (link/manual/etc.) RPi3 and IMX462 on Bookworm - #15 by Dion Problems you were having? Failed to write register. The dmesg log from your hardware? arducam-pivariety 10-000c: firmware version: 0x10002 Troubleshooting attempts you’ve made? tried flashing another b0444, was successful…

5. Problems you were having?
   We are not able to capture at 30fps because the option of motion JPG does not seem to be available.

6. The dmesg log from your hardware?

[ 42.884729] nvidia_uvm: module uses symbols nvUvmInterfaceDisableAccessCntr from proprietary module nvidia, inheriting taint.
[ 42.933902] nvidia-uvm: Loaded the UVM driver, major device number 234.
[24913.196453] perf: interrupt took too long (2517 > 2500), lowering kernel.perf_event_max_sample_rate to 79250
[36132.946964] perf: interrupt took too long (3153 > 3146), lowering kernel.perf_event_max_sample_rate to 63250
[43912.761839] /proc/cgroups lists only v1 controllers, use cgroup.controllers of root cgroup for v2 info
[45685.579785] perf: interrupt took too long (3944 > 3941), lowering kernel.perf_event_max_sample_rate to 50500
[58822.048035] perf: interrupt took too long (4940 > 4930), lowering kernel.perf_event_max_sample_rate to 40250
[133894.693720] perf: interrupt took too long (6187 > 6175), lowering kernel.perf_event_max_sample_rate to 32250
[403017.461292] usb 2-5: new SuperSpeed USB device number 2 using xhci_hcd
[403017.477706] usb 2-5: LPM exit latency is zeroed, disabling LPM.
[403017.478626] usb 2-5: New USB device found, idVendor=04b4, idProduct=0574, bcdDevice= 0.00
[403017.479040] usb 2-5: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[403017.479400] usb 2-5: Product: Arducam B0574 Stereo Camera
[403017.479676] usb 2-5: Manufacturer: Arducam
[403017.479890] usb 2-5: SerialNumber: Arducam_20250618_0001
[403017.581373] mc: Linux media interface: v0.10
[403017.622050] videodev: Linux video capture interface: v2.00
[403017.664331] usb 2-5: Found UVC 1.10 device Arducam B0574 Stereo Camera (04b4:0574)
[403017.667083] usbcore: registered new interface driver uvcvideo

7. Troubleshooting attempts you’ve made?

• Manual exposure with short exposure time

• It was suggested that updating the firmware would help but the process stalls with the following:

Update tool gets stuck on 11% with the message:

State: Erase, total time 0:0

This was attempted with the windows tool.

8. What help do you need?
   Alternate method to update firmware (tool, image, etc) or a different approach to enabling MotionJPG.

[ericmm]

Bumping this since it has been a week.

[Dion]

Hi @ericmm
We’ve been on the Chinese New Year Holiday for the last ten days. I’m just back in the office and slowly catching up.

@ericmm

• t was suggested that updating the firmware would help but the process stalls with the following:

Update tool gets stuck on 11% with the message:

State: Erase, total time 0:0

It looks like the camera module has been a brick. Please contact [email protected], and we’ll schedule a remote session to restore it.

Regarding the dropping frame issue, we’re currently working on it. I’m gonna keep you updated once we make progress. Thanks for your patience.