No images from HQ

1.Which seller did you purchase the product(s) from?
Ultronics
2.The Model number of the product(s) you have purchased?
IMX 477 12mp SKU BO241
3.Which Platform are you using the product(s) on?
Raspberry Pi 4B 8GB with mos current raspian image
4.Which instruction are you following?

5.Has your product ever worked properly?
NO
6.What problems are you experiencing?

The 8gb Pi is brand new and the SD is newly created.

From the command line I try raspistill -t 10000
I get a ten second delay but no image.

The camera is detected. If I remove the cable i get the error that no device is found.

The camera is enabled, I have 128 mb set for the GPU.
Is there something else I am forgetting?
7.What attempts at troubleshooting have you already made?
I changed the ribbon cable No luck
8.How would you like us to help you?
Suggest some fixes and test procedures