1.Which seller did you purchase the product(s) from?
2.The Model number of the product(s) you have purchased?
3.Which Platform are you using the product(s) on?
4.Which instruction are you following?
5.Has your product ever worked properly?
6.What problems are you experiencing?
Hello, I’m trying to get support from Arducam, but got no response so far… so I’m trying here to see if someone experienced the same…
We have purchased 2 pieces of UB0229 and both of them show the following behavior. The webcam seems to work only the first time you plug in. I connect the camera, open cheese on my Ubuntu 16.04 (but also tried other software with the same results), it works, then I close it. If I open again the camera won’t work, seems like a timeout issue, no frame are received by the camera anymore… I have to physically disconnect and reconnect, then It works again. I tried with different computers, all of them running Ubuntu 16.04 kernel 4.15.0-140-generic (latest). Even when it does not work, there are no errors in dmesg and the camera is correctly listed in lsusb. Computers I tried the cameras are different vendors (Intel NUC 8i3BEH with latest BIOS) and HP Pavillion 15-ac194nl, so it seems really related to camera/OS.
Dmesg show this for the camera:
[ 1.336089] usb 1-4: new high-speed USB device number 2 using xhci_hcd
[ 1.485282] usb 1-4: New USB device found, idVendor=05e3, idProduct=0608
[ 1.485283] usb 1-4: New USB device strings: Mfr=0, Product=1, SerialNumber=0
[ 1.485284] usb 1-4: Product: USB2.0 Hub
[ 1.612049] usb 1-10: new full-speed USB device number 3 using xhci_hcd
[ 1.762015] usb 1-10: New USB device found, idVendor=8087, idProduct=0aaa
[ 1.762016] usb 1-10: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 1.840248] usb 1-4.1: new high-speed USB device number 4 using xhci_hcd
[ 2.073253] usb 1-4.1: New USB device found, idVendor=0bda, idProduct=3036
[ 2.073255] usb 1-4.1: New USB device strings: Mfr=3, Product=1, SerialNumber=2
[ 2.073256] usb 1-4.1: Product: TTQ 8MP Camera
[ 2.073256] usb 1-4.1: Manufacturer: Generic
[ 2.073257] usb 1-4.1: SerialNumber: 200901010001
[ 2.090960] usbcore: registered new interface driver usbhid
[ 2.090961] usbhid: USB HID core driver
[ 2.092235] hid-generic 0003:0BDA:3036.0001: hiddev0,hidraw0: USB HID v1.11 Device [Generic TTQ 8MP Camera] on usb-0000:00:14.0-4.1/input2
[ 3.081457] usbcore: registered new interface driver btusb
[ 3.194865] uvcvideo: Found UVC 1.00 device TTQ 8MP Camera (0bda:3036)
[ 3.394416] input: TTQ 8MP Camera: TTQ 8MP Camera as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.1/1-4.1:1.0/input/input11
[ 3.394465] usbcore: registered new interface driver uvcvideo
[ 3.854580] usbcore: registered new interface driver snd-usb-audio
While I have another UB0229, which is some months older and works, showing this in dmesg:
[18575.796472] usb 1-2: new high-speed USB device number 6 using xhci_hcd
[18576.555985] usb 1-2: New USB device found, idVendor=0bda, idProduct=3036
[18576.555989] usb 1-2: New USB device strings: Mfr=3, Product=1, SerialNumber=2
[18576.555991] usb 1-2: Product: USB Camera2
[18576.555992] usb 1-2: Manufacturer: Generic
[18576.555993] usb 1-2: SerialNumber: 200901010001
[18576.587144] uvcvideo: Found UVC 1.00 device USB Camera2 (0bda:3036)
[18576.797135] input: USB Camera2: USB Camera2 as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/input/input21
[18576.803041] hid-generic 0003:0BDA:3036.0005: hiddev1,hidraw2: USB HID v1.11 Device [Generic USB Camera2] on usb-0000:00:14.0-2/input2
Output is pretty much the same, except for the product name. I suspect some newer firmware in the new cameras broke functionality, at least on Ubuntu 16.04… any help?
7.What attempts at troubleshooting have you already made?
I tried to unbind/bind the USB using echo “‘1-4.1’ |sudo tee /sys/bus/usb/drivers/usb/unbind” and then the same for binding.
8.How would you like us to help you?