Yes, it looks damaged. I’m very sorry that it wasted a lot of your time.
You can send the order number and other information to [email protected], and cc to [email protected] so that I can see your email to remind our sales staff to speed up the processing for you.
It is best to include a link to this post in the email.
Hi Mr. Wong, thanks a lot for your help, I just sent the email. I would be glad if you can continue helping me to solve this out. Thanks a lot for your help.
We have received your email, and the relevant personnel are working on this issue.
In addition, do you have time for a remote support? Maybe we can set up teamviewer for a remote support to see if we missed some details. It may take a long time to replace the product.
For me it’s ok to do a remote support, what time do you have available? today we can try it
If you are available we can try it now. how can we perform that?
Is there a private chat? or if you can send me your email I can send you the user info
I just sent you the info