Camera + shield USB 3 not working

1 Where did you get the camera module(s)?
Uctronics for the shield
ThePiHut for the camera module
2 Model number of the product(s).
Camera UC-788 + USB 3.0 shield UC-593 Rev.C
3 What hardware/platform were you working on?
Windows 10 and Ubuntu 22.04 LTS on a laptop Legion 7 Ryzen gen 2
4 Instructions you have followed. (link/manual/etc.)
For windows:

[16:27:34]USB camera init success!
[16:27:46]USB transfer timeout error
[16:27:46]USB transfer timeout error
[16:27:46]USB transfer timeout error
...

And no image is displayed. We also tried to register manually some values and it seems to work but no stream is displayed again.
For Ubuntu:
We followed the instructions for the installation described here OV2311 optical specification - #8 by enyokhai

But without any success. We constantly recive the error: The error code 65312 (FF24). And after the application freeze.

For both:

We tried with two identical cameras we purchased. Same situation.
8 What help do you need?
Our first objective is to make the camera+shield working on Ubuntu. We would need a hand in understanding the problem we encounter. Many thanks in advance!

An image of the shield:

Many thanks in advance for your help!

Hi,
We will arrange the test for your situation in the days to come. Please wait for our news.

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