12MP Synchronized Stereo Camera Bundle Kit does not work as expected

1.Which seller did you purchase the product(s) from?
2.The Model number of the product(s) you have purchased?
B0265N https://www.arducam.com/product/arducam-12mp2-synchronized-stereo-camera-bundle-kit-for-nvidia-jetson-nano-and-xavier-nx-two-12-3mp-imx477-camera-modules-with-cs-lens-and-camarray-stereo-camera-hat/
3.Which Platform are you using the product(s) on?
I’ve tried both Jetson Nano (old with one csi and new with two csi slots) and Jetson Xavier NX
4.Which instruction are you following?
5.Has your product ever worked properly?
Work to some degree.
6.What problems are you experiencing?
Both cameras work with the stereo card (UC-512).

  • But I cannot get stereo image with full image resolution, only a combined half image. Changing mode to full combine does not work. I can switch from half combined mode to a one of the cameras. But not get the mode where we get a full combined image.

  • I cannot the camera directly to any nano, the camera is not detected. (driver is installed and works with the stereo board.)
    7.What attempts at troubleshooting have you already made?
    Checked all cabled. Installed old versions of Jetpack so I could try different drivers, tried three different nvidia models.
    8.How would you like us to help you?
    I would like to know how to get full combined images with the CAMArray HAT (my guess is that the driver for nvidia is missing that feature). I would like to know how to use the cameras individually, without the camarray.